How Comcast and Major League Baseball Are Conspiring To Piss Me Off Today
So here we are. It's 40 degrees and windy outside, so we're all hunkered down in the house. D-Jo just came back from the hospital with the new baby, so I'm with Zosia in her playroom, and I figured that since it's the first Sunday afternoon of the baseball season, I'd like to watch a game.
I switched from DirecTV to cable last year because the cable system (Comcast) had a lot more HD channels, and since I bought a nice, big HDTV as a present for selling my website, it made sense. I've had the Extra Innings package on DirecTV for the last few years, and expected that when the season started I'd buy it on Comcast.
Then of course came all the recent unpleasantness with MLB attempting to give DirecTV an exclusive on the Extra Innings package, and Congress getting involved, and MLB extending the offer to Dish and cable, and then at the 11th hour (actually at the 13th hour, since it happened after Opening Day) cable coming through and matching the deal.
So I signed up, but didn't get a chance to watch any games until today, what with the new baby being born and all. I turned on the schedule channel, and this is what I saw:
Channel Match-Up Time
GAME 10 Baltimore vs. NY Yankees 1:05
GAME 9 NY Mets vs. Atlanta 1:05
GAME 8 Philadelphia vs. Florida 1:05
GAME 7 Seattle vs. Cleveland PPD/Snow
GAME 6 Pittsburgh vs. Cincinnati 1:15
GAME 5 Arizona vs. Washington 1:35
GAME 4 Toronto vs. Tampa Bay 1:40
GAME 14 Chicago Cubs vs. Milwaukee 2:05
GAME 13 Minnesota vs. Chicago White Sox 2:05
GAME 12 St. Louis vs. Houston 2:05
GAME 11 Detroit vs. Kansas City See note
GAME 10 LA Dodgers vs. San Francisco 4:05
And here's where the fun begins. There were, originally, 11 early games. One was cancelled due to weather, leaving 10 games for me to theoretically watch. However, my channel guide only goes up to the GAME 10 channel. I called Comcast customer service, because the game I wanted to watch was on GAME 14, and asked where I could find that game.
The first CSR told me that the channels started back over at 1 after 10.
Me: "So the GAME 14 game will be on the same channel as the GAME 4 game?"
CSR: "Yes."
I figured I would just call back and try to get another CSR, since I wasn't up for explaining that those two games started less than a half-hour apart, so I was pretty sure the Toronto/Tampa game wouldn't be over before the Cubs game started.
The second CSR didn't know what I was talking about, but as soon as I mentioned that I could just switch to DirecTV I got transferred to a retention CSR right away. After a few minutes, he told me that the Game 11-14 channels weren't going to be added to the Comcast channel limeup until tomorrow.
So, out of 10 possible games, four were unavailable thanks to Comcast. That left six games to watch, right? Well, no. I live in Harrisburg PA, an area that MLB has decreed has four "home" teams: the Pirates, the Phillies, the Orioles, and the Nationals. That means the games from all four of those teams are blacked out here, even when they aren't on other channels. Today, only the Phillies game was on another channel.
So, out of 6 possible games, four were unavailable on Extra Innings due to Major League Baseball. That left two games, one of which (Mets/Braves) was available on TBS.
That left a grand total of one out-of-market game available to me on this, the first Sunday afternoon of the baseball season. Not exactly the sort of all-access viewing we've been promised, that's for sure.
Maybe the GAME 11-14 channels will show up tomorrow (though I'm not holding my breath). Maybe Major League Baseball will change the archaic and ridiculous blackout rules (even less likely). Until then, all I can do is write nasty emails, bitch, moan, and watch the Blue Jays beat the Devil Rays.
5 Comments:
Don't even get me started about Comcast . . . being condemned to be a Pirates fan for life, I am one of those lucky few that doesn't have local access to my team, even though it's blacked out for Extra Innings purposes . . . I could get Fox Sports Pittsburgh if I changed to DirectTV, but then I wouldn't get Steelers games in HD (also, Shannon seems to be a bit reticent to make any change that might allow me to spend over 100 evenings/ summer venting my frustration at the pathetic pirates).
But the real fishy stuff comes in the Hockey arena . . . as in FSP broadcasts the Penguins games, and Comcast, which doesn't carry FSP, is partial owner of the Flyers . . . FSP used to be part of the local cable package, as was a station (I forget which) that carried Washington Capitals games, but both are now gone . . . eliminating access to the competition maybe?
I agree Comcast has a terrible setup, but it appears MLB is to blame for the 4-team home team area. I live in State College, PA and am appearantly lumped into the same category. Being an Orioles fan, this set up provides absolutely no reason to purchase that package. Is there a map of these home team areas?
I'll post the map on the blog today.
Ok, so here it goes...
I am an Indians fan, living in Boston. Please, cut me some slack...
Comcast here only gives us 10 channels, not the 14 we should get. I called, called, and called.
Finally got someone in Corporate. She is investigasting it. I sent her the Indemand memo that told them on 4/5/07 to turn on the additional 4 channels.
http://www.tsq.com/alerts/MLB%2007%20launch%20memo2.pdf
Many, many Comcast providers have activated those 4 channels, the East Coast is dragging their heels. If we all call and complain enough, things will get done.
Call her!
Juanita Evans
1-888-309-2583 X44283
She is very, very nice, and is trying to help. Please be polite, but insistent!
Hey, it's worth a try.
I've called Comcast three times for the same problem. Last week they said they were going to get it fixed in a day or two. Yesterday they said they were working on it.
I'm guessing it won't actually be fixed until the NHL playoffs are over. But, the free preview ends tomorrow, and I plan to call every day and demand a refund until it's fixed and/or I get some money back. After all, they're only offering us 70% of the channels, I don't think we should pay more than 70% of the cost...
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