Comcast Extra Innings Update

I just got off the phone with Juanita Evans at the Comcast corporate office. As the original commenter here said, she was very nice, and I certainly appreciate that she took the time to call me back after I feft her a message this morning.

She was, however, completely unhelpful. After saying that it was a mistake and that she shouldn't have been mentioned on "that website" (which is, I imagine, this website), she said that there was nothing she could do. She said that this should be handled on a regional level, and that they were having the same issues where she was (Boston).

I asked her what she meant by regional -- I'm in Harrisburg PA, and is there someone who covers just my city, or all of Pennsylvania, or what? She suggested that I look on my bill, call the 800 number for customer service, and express my concern that way.

So, basically, the brushoff. Today's call will be to the customer service number (1-800-COMCAST), to start the process of asking for a partial refund since they are not providing the service I'm paying for.

UPDATE 4:10 PM: Based on the good idea that commenter Phildogger had, I've emailed all four local Harrisburg TV stations, as well as my state and federal senators and representatives.